O2 needed an effective way to manage their ticket allocations for each event that appeared at The O2. We were already managing a manual process for them and realised there had to be a better way. We proposed designing an online portal that would not only speed up the process for the advisors but give them greater value.
Not only did it speed up the process but it also made it simpler. By logging into the customer portal the advisors can check number of tickets, easily amend or cancel bookings, check attendees and get feedback. Emails are then sent out to the customer and The O2 is informed of who’s attending. It all makes for a great customer experience.
What we did
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O2 is the commercial brand of Telefónica UK Limited and is a leading digital communications company with the highest customer satisfaction for any mobile provider according to Ofcom.