As a development of the O2 ticketing system we built, we created a trackable ordering system for O2 Platinum gifts, making it easier for managers to sort out. We built it end-to-end and streamlined the process.
We took away the hassle, sourcing and delivering the goods. We got great feedback from Managers and O2 got an instant increase in the Customer Service Index, all strengthening the O2 brand.
What we did
Could we do the same for you?
“We’ve always looked after our customers, but the sites we use now make it so much easier to thank customers. It saves our account managers a lot of time, so they use it more often. The response we get from customers is amazing, they really appreciate what we do – especially if it’s unexpected. Wrights play a key role in developing and maintaining the sites as well as the sourcing, fulfilment and mailing of the gifts we send out.”
Penny Ormsby, O2 Marketing Manager
O2 is the commercial brand of Telefónica UK Limited and is a leading digital communications company with the highest customer satisfaction for any mobile provider according to Ofcom.